An article on conflict management techniques from Jeffrey Pfeffer at the HBR Blog Network explains that you’ll be more effective if you:
1. Stay focused on the most essential objectives.
2. Don’t fight over things that don’t matter.
3. Build an empathetic understanding of others’ points of view.
4. Keep your friends close, and your enemies closer.
5. Use humor to defuse difficult situations.
Read how these techniques help you Win at Workplace Conflict.